1. Information We Collect

When you contact us, request a quote or arrange a cleaning service, we may collect information such as:

• Your name
• Email address
• Telephone number
• Address or postcode
• Property and cleaning requirements
• Preferred cleaning service or date
• Messages and other information you choose to provide

Our website may also collect basic technical information, such as your IP address, browser or device information and cookie information where applicable.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and quote requests
• Prepare cleaning quotations
• Arrange and provide cleaning services
• Contact you about bookings or appointments
• Provide customer support
• Maintain appropriate business and financial records
• Operate, protect and improve our website and services
• Meet legal and regulatory requirements

We do not sell your personal information.

Information provided when requesting a quote or cleaning service will not be used for unrelated marketing unless you have separately agreed to receive marketing communications.

3. Website, Hosting and Email

Our domain, website hosting and business email services are provided by IONOS, and our website is built and managed using WordPress.

When you contact us by email or submit information through our website, your information may be processed through these services where necessary to operate our website, communicate with you and provide our services.

Other service providers may process information where necessary for functions such as website forms or payments.

We only share personal information where reasonably necessary to provide our services or where required by law.

4. Cookie Information

Our website may use cookies and similar technologies to help the website operate correctly, securely and efficiently.

Essential cookies may be used where necessary for the operation and security of the website.

If we use non-essential cookies, such as analytics, advertising or marketing cookies, we will provide appropriate information and obtain consent where required.

You can manage your preferences using the cookie controls provided on our website.

Third-party services added to the website may also use cookies. This policy will be updated where necessary to reflect the services actually used.

5. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary to:

• Respond to your enquiry
• Provide and manage our cleaning services
• Maintain appropriate business and financial records
• Deal with complaints or disputes
• Meet our legal obligations

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

6. How We Protect Your Information

We take reasonable measures to protect your personal information against loss, misuse, unauthorised access or disclosure.

Our website uses HTTPS/SSL encryption to help protect information transmitted between your browser and our website.

7. Your Data Protection Rights

Under UK data-protection law, you may have the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information in certain circumstances
• Object to or restrict certain uses of your information
• Withdraw consent where we rely on your consent

To exercise any of these rights, please contact us using the details provided below.

8. Changes to This Policy

We may update this policy if our services, website, technology or legal obligations change.

The latest version will be published on our website with an updated revision date.

9. Contact Us

If you have questions about this policy or how we handle your personal information, please contact:

HomeVow Cleaning Services Ltd

Location: Birmingham, United Kingdom

Telephone: 0121 815 0220

Email: info@homevowcleaning.co.uk

Website: homevowcleaning.co.uk