FAQs

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Frequently Asked Questions

HomeVow provides regular home cleaning, deep cleaning, one-off cleaning, end-of-tenancy cleaning, and commercial cleaning. We'll discuss your requirements with you so you can choose the service that best suits your needs.
Yes. We can arrange regular commercial cleaning based on the needs of your business. We’ll discuss the areas to be cleaned, frequency and preferred schedule with you.
We serve Birmingham and surrounding areas. Contact us with your postcode and we'll be happy to confirm whether we cover your area.
HomeVow Cleaning Services is based in Birmingham, United Kingdom, serving Birmingham and surrounding areas.
Your home will be cleaned by members of the HomeVow Cleaning Services team. Most cleaning visits are carried out by a team of two cleaners, helping us work efficiently while maintaining high standards. Where possible, we aim to provide consistency for regular customers, although team members may occasionally change due to holidays, absence or availability.
We understand how important it is to feel confident about the people entering your home. Our cleaners are employed by HomeVow and go through our recruitment and pre-employment checking process before working in customers' homes. HomeVow Cleaning Services is also covered by appropriate business insurance, giving you additional reassurance when you choose us to care for your home.
What's included will depend on the service you book. Typical cleaning can cover kitchens, bathrooms and toilets, bedrooms, living areas, hallways, stairs and landings.

Tasks may include dusting accessible surfaces, vacuuming carpets and flooring, mopping suitable hard floors, cleaning mirrors, emptying bins and general cleaning of the agreed areas.

We'll make clear what is included in your service before your booking.
Regular cleaning helps keep your home consistently clean and comfortable through ongoing weekly or fortnightly visits. A deep clean provides a more thorough clean, with additional attention given to areas and tasks that may not normally form part of routine cleaning.
Yes. Our one-off cleaning service is designed for customers who would like professional cleaning without an ongoing commitment. It's a flexible option when your home needs some extra attention or you simply want a professional clean at a particular time.
Yes. Certain additional or more labour-intensive tasks can be discussed and agreed in advance.

These may include cleaning inside ovens, fridges/freezers, cupboards and drawers. Please tell us about any additional requirements when requesting your quote so we can allow appropriate time and include them in your quotation where applicable.
Yes. HomeVow provides the cleaning products needed for your service, and we use eco-friendly cleaning products as part of our commitment to caring for your home.

If you prefer us to use particular products you already have at home, we're happy to discuss this with you.

Customer-supplied products should be clearly labelled, suitable for the intended surfaces and safe to use.

If anyone in your household has allergies, sensitivities or specific product requirements, please let us know before your clean.
Not necessarily. We can discuss and agree suitable access arrangements when organising your service.
Yes. We encourage you to tell us about any priority rooms or areas when arranging your service. For one-off and deep cleaning services in particular, we can discuss your priorities beforehand and agree the areas and tasks to be included.
The time required will depend on factors such as the size and condition of your home, the type of cleaning service and the tasks agreed. We'll discuss your requirements beforehand so that appropriate time can be allowed for your clean.
The cost will depend on your home, the type of cleaning required and the scope of the service. Simply complete our quote request form and tell us a little about your home and cleaning requirements, and we'll provide a personalised no-obligation quote based on the service you need.
You can contact the HomeVow team during the following hours:

Monday–Friday: 8:00am–9:00pm
Saturday: 8:00am–7:00pm
Sunday: Closed

You can also send an enquiry through our website at any time, and we'll respond during our contact hours.
Payment arrangements will be confirmed when your booking is made. We'll clearly explain the amount due, accepted payment method and when payment is required before your cleaning service, so you know exactly what to expect.

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